60 Day Return & Exchange Policy
Our customers have a 60 day return period on Workwear and 30 days on Footwear. Items returned must be new, unworn, unwashed, without embroidery or customization, clean without odor or animal hair. Clothing items must have their original tags and/or packaging. The customer is responsible for the cost of return shipping, unless we made the error. Your refund will be credited back to the source of payment. We will not accept items contaminated by animal hair, have an odor to them, or have clearly been worn other than trying the item on to see if it fits.
1. For Online Orders
If your order was placed onlineclick on the link below, log into your order history to start your return:
2. For Phone Orders
If your order was placed by phone then simply return the item or items to the address below, please include a copy of your sales receipt or packing list. NO Return Authorization is required.
We highly recommend that you send your return via UPS, Fed EX, or insured US Mail. Items sent but not received by FlameResistantUniforms.com, a division of Automotive Workwear, will NOT receive credit for the return.
Exchanges are made only for the same item in just a different size or color only. If ordering a different product then return the item and and purchase the correct item. Ship the exchange back to us at your expense and we will ship you the exchange at our expense.
1. For Online Orders
If your order was placed online click on the link below, log into your history to start your exchange:
2. For Phone Orders
If your order was placed by phone then simply click on the exchange form button below, please include a copy of your sales receipt or packing list with the form.
Use this Exchange Form to make an exchange for the same item in just a different size or color only. Do not use this form to exchange for a different product. If ordering a different product then return the item and and purchase the correct item.
Send All Returns & Eschanges To:
FlameResistantUniforms, Inc. Dept
Customer P.O.# _________
5130 Fulton Drive, Suite M
Fairfield, CA 94534
When returning shoes or boots, the footwear must be unworn and returned in its original box with all original tags and paper. That box must be in the condition it was in when you received the package. Do not use the original shoebox as your shipping box. Use the box the shoes/boots were shipped in or a box big enough for the shoebox to fit in when returning your items. If the original box is damaged in anyway (unusable for resale) we reserve the right to charge you a $50.00 fee to replace the box.
Incorrect Orders or Defects in Workmanship If we made an error and shipped you a different item from what you ordered or if the product is defective, We will send you a pre-paid shipping label to send back the original item, and will replace or refund the item, if applicable.Please contact our customer support team by phone (800-589-1084), by Chat, or E-Mail Customer Service for assistance to correct the problem.
Order Cancellations Orders which have already entered our distribution system cannot be canceled, changed, or stopped. Call us immediately at 800-589-1084 as we only have minutes after your order is placed online before our automation cannot be stopped. We will try and assist you to the best of our ability. All cancellations require confirmation by our customer service department. Due to the speed of our automation we may not be able to cancel or modify your order, minutes after your order is received it is sent to one of our five processing centers. In a matter of minutes the order pulled, packed, and placed in shipping containers along with hundreds of other orders, at which point we have no way to stop it. It is like finding a needle in a hay stack. Our apologies. All our products are returnable and customers should follow our normal return policy shown above. Orders shipped, but refused by the customer will still be charged shipping charges. Embroidery orders which have already been embroidered but not shipped cannot be canceled, changed, or returned. Shipping charges will apply if the order has shipped or is in our distribution system. Orders that have been shipped, but not wanted by the customers should follow our return policy shown above.